Return & Refund Policy

30-Day Return Policy – ArouselLube

At ArouselLube, your satisfaction is our priority. Unlike many other retailers, we understand that personal lubricants and intimacy products may need to be tried before you know if they're right for you. That’s why we proudly accept even used and opened packages within 30 days of delivery.

Eligibility Criteria

To be eligible for a return:

  • Used and opened packages are accepted – no need to keep the product sealed.

  • Products must have at least 50% of the original volume remaining for a full refund (less for partial refunds – see below).

  • Returns are accepted only for products purchased directly from our website:
    https://www.arousellube.com/

  • We do not accept returns on:

    • Products purchased from third-party retailers.

    • Gift cards or final sale items.

How to Initiate a Return

  1. Contact Us within 30 days of receiving your order.

  2. Provide your order number, product name, and reason for return (e.g., didn't like the feel, caused irritation, preference change).

  3. Our team will respond within 1–2 business days with return authorization and shipping instructions.

📧 Email for returns: support@arousellube.com

Return Shipping

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping method. ArouselLube is not responsible for lost or missing return shipments.

  • For hygiene reasons, please seal used product containers in a plastic bag before shipping.

Refund Amounts Based on Usage



Condition Refund Amount
Unopened, factory sealed 100% of product price
Opened, 75–100% remaining 100% of product price
Opened, 50–75% remaining 100% of product price
Opened, less than 50% remaining 30% of product price
Empty container Not eligible for refund

  • Original shipping charges are non-refundable.

  • Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item.

Exchanges

If you'd like to try a different product instead of a refund, follow the same return process. Once your return is accepted, we will issue store credit for the eligible refund amount (based on usage above), which you can use toward any product on our website.

Damaged or Defective Items

If your item arrived damaged or defective, contact us within 7 days of delivery at support@arousellube.com with:

  • Your order number

  • Photos or a brief description

You will receive a 100% refund or free replacement – no need to return the defective item.

Late or Missing Refunds

If you haven’t received your refund after 10 business days of our confirmation:

  • Check with your bank or credit card issuer.

  • Contact us at support@arousellube.com with your return tracking number.

Contact Us

For any return questions, concerns, or to start a return:

📧 Email:      support@arousellube.com
🌐 Website: https://www.arousellube.com/

This policy applies only to purchases made directly through ArouselLube. We reserve the right to update this policy at any time; the version on our website governs all returns.