Shipping Policy

Overview

At Arousellube, we are committed to providing a smooth and reliable shipping experience. We proudly offer FREE shipping to the United States and Europe, with discreet handling to protect your privacy.

Shipping Regions

We currently ship to:

  • United States
  • Most European countries

If your country is not listed at checkout, it means we currently do not support delivery to that location.

Processing Time

  • Orders are typically processed within 1–3 business days
  • Orders are not processed or shipped on weekends or public holidays

Once your order is processed, it will be shipped as soon as possible.

Estimated Delivery Time

  • United States & Europe: 3–15 business days

Please note that delivery times may vary depending on your location, customs clearance, and local courier conditions.

Shipping Cost

  • Free Shipping on all orders to the United States and Europe
  • No minimum purchase required

Discreet Packaging

We respect your privacy.

All orders are shipped in plain, unbranded packaging with no indication of the contents. The sender name and package appearance are designed to remain neutral and discreet.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Please allow 1–3 days for tracking information to update.

Customs, Duties & Taxes

For most orders to the United States and Europe, no additional customs fees are typically required.

However, in rare cases:

  • Customs duties or import taxes may be applied by your local authorities
  • These charges (if any) are the responsibility of the customer

We are not responsible for delays caused by customs clearance.

Delayed or Lost Packages

While we work with reliable shipping partners, delays may occasionally occur due to factors beyond our control.

If your package is delayed or appears lost:

  • Please contact us at support@arousellube.com
  • We will assist you in tracking and resolving the issue as quickly as possible

Incorrect Address

Please ensure that your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
  • If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the package and items

We will review and provide a suitable solution.

Contact Us

If you have any questions about shipping, feel free to contact us:

📧 Email: support@arousellube.com
🌐 Website: https://arousellube.com/