Privacy policy

Privacy Policy for ArouseLube.com

Effective Date: 22 April 2026
Last Updated:  22 April 2026

ArouseLube ("we," "us," or "our") operates the website https://www.arousellube.com (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Site.

1. Information We Collect

  • Account & Order Data: Name, billing/shipping address, email, phone number, and payment information (processed via our third-party payment gateway).

  • Usage Data: Cookies, IP address, browser type, and browsing behavior on our Site (via Shopify's standard analytics).

  • Age Verification Data: By placing an order, you confirm you are over 18. We do not store ID documents, but we log your confirmation to comply with age-restricted goods regulations.

  • Sensitive Data (Implicit): Purchase of intimate wellness products is considered "sensitive personal data" under some laws (GDPR). We only use this to fulfill your order and do not share this information for marketing purposes without explicit consent.

2. How We Use Your Information

  • To process and ship your ArouseLube order.

  • To communicate order status and provide customer support (for product use inquiries).

  • To prevent fraud and verify age compliance.

  • With your consent: To send promotional emails about new products or offers (you may opt-out anytime).

3. Legal Basis for Processing (for GDPR/UK users)

We process your data based on:

  • Contract performance: To fulfill your purchase.

  • Legal obligation: Age verification for adult products.

  • Legitimate interest: Fraud prevention and Site security.

  • Consent: For marketing communications.

4. Sharing Your Information

We do not sell your personal information. We share data only with:

  • Service Providers: Shopify (platform), payment processors (credit cards, Stripe, PayPal), shipping carriers ( DHL, USPS, FedEx), and email marketing services.

  • Legal Compliance: If required by law (court order, age-restricted sales audit).

  • Business Transfers: In the event of a merger or acquisition.

5. Data Retention

We retain your order information for as long as necessary to:

  • Fulfill tax and accounting obligations (typically 7 years).

  • Handle potential product liability or return issues (due to intimate product safety standards).

  • After this period, we anonymize or delete your data.

6. Your Rights (Depending on Your Location)

Depending on your jurisdiction (GDPR for Europe, CCPA for California, or India's upcoming DPDP Act), you may have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate information.

  • Delete your data (subject to legal retention for tax/age verification logs).

  • Opt-out of the sale of your data (we do not sell it).

  • Withdraw consent for marketing.

To exercise your rights: Contact us at support@arousellube.com (or your existing support email).

7. Age Restriction & Privacy of Minors

Our products are for adults aged 18 and over. We do not knowingly collect any information from persons under 18. If we discover a user under 18 has provided personal data, we will delete it immediately. By using this Site, you confirm you are of legal age to purchase intimate wellness products in your jurisdiction.

8. Security

We implement Shopify's standard security measures (SSL encryption, PCI-DSS compliance for payments). However, no method of transmission over the Internet is 100% secure.

9. Cookies

We use essential cookies for cart and checkout functions. You may disable cookies in your browser, but this may affect site functionality.

10. International Transfers

Your data is processed primarily via Shopify's servers in the [United States / EU / whichever applies]. For orders shipped outside your country, your shipping data may be transferred to local carriers. By using our Site, you consent to these transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

For privacy-related questions or to submit a data request: